Salesforce Support & Administration

Getting amazing Salesforce support should be as easy as texting a friend.

Salesforce is not something that can be set up once and then forgotten about. Proper support & administration is the backbone of a well functioning Salesforce org and the teams who rely on it.

Because of this, we offer Salesforce support & administration to all customers – with no monthly commitments and no minimums. For customers who need high volume support or who want more personalized service, we also offer a Premium Support plan that is less expensive and higher quality than Salesforce Premier Success.

We think getting Salesforce support should be less like calling a cable company…

And more like texting a friend.

Send us a message on Slack with any questions or issues you’re having.
Chat with someone in real time who knows you by name, knows your Salesforce org, and cares about your business
We’ll work to resolve the issue and provide updates along the way.
On average, we respond to support cases in less than 1 hour, and resolve issues in less than 2 days.

Comparing Salesforce Support Options

RedPoint Premium Support is an alternative to Salesforce Premier Success for customers looking for a more personal and integrated support experience.

	Support Retainer	Managed Services
Time to Respond	1 Business Day	Same Day
Communicate through Email?	Yes	Yes
Dedicated Slack Channel	No	Yes
Cost Structure	Pre-paid Retainer	Monthly
Minimum Commitment	40 Hours	20 Hours / Month
Cost	$200/hour	Starting at $185/hour
Dedicated resources	No	Yes

Contact us

If you’re looking for amazing Salesforce support, we’d love to hear from you. Please fill out the form and we’ll get back to you within a few hours.